Date Modified
Monday, July 28, 2008
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Stop One: Capturing Information
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Articles
Knowledge base articles are used to collect and store your company's knowledge. Authorized users may enter articles using an intuitive text editor (similar to word processing applications), cut and paste existing text into the article, or create links to existing online company files.
Each article has a unique number that allows users to quickly locate it. This number is displayed to the left of the article text. The text you are currently reading is stored within article number 302.
At the top of each article is the Article Title. Above the article title is the mousetrail that shows where in the knowledge base the article is stored.
Categories
Each article is stored within a knowledge base category. Categories are used to group common topics together for ease of access. Just like a table of contents, there can be many levels of categories and sub-categories that store your articles. You may create an unlimited number of categories within your myKB knowledge base.
This article's mousetrail is Home > myKB Demonstration > Self-Guided. The article resides in the Self-Guided category, which is a sub-category to the myKB Demonstration category.
Each category name within the mousetrail is a link to that category itself. Clicking the last link in the chain (Self-Guided) will return you to the category that the article is stored in. In a moment you will be prompted to click the "Self-Guided" link, which will open within the list of categories on the main knowledge base page. Notice that on that page there is a yellow folder icon next to each category - this will be explained further in the next article (Stop Two: Security).
At this point, click the Self-Guided link and view the category display. After you have seen the yellow folder icons, proceed to the next step by opening the Stop Two: Security article.
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