| Stop Three: Locating Information |
Take a look at the mousetrail above this article.... You are now inside a new category called "Non-Registered User". All of the articles in this category will walk us through what Non-Registered Users are able to do within your knowledge base. To begin, let's discuss how the myKB "Home" screen is used to locate information.
Knowledge Base "Home"
When users first access your knowledge base, they arrive at the knowledge base "Home" screen. This screen consists of two main panels - a Search panel for performing keyword searches, and a Category Display panel for browsing through knowledge base categories.
KB Search Panel
The Search panel is called the "KB Search" panel, and it is visible on almost every screen within the knowledge base. KB Searches are similar to indexes - you can quickly scan for keywords, dates, phrases, and article IDs throughout the entire knowledge base. In addition to providing search functionality, the KB Search panel also contains a few navigation links. The "Login" link (next to the knowledge base Title) links users to the Login screen. The "Start Over" link will return users to the knowledge base "Home" screen at any time.
KB Searches can be performed with a single keyword or with multiple keywords. Multiple keywords should be entered with a space in between them. The default search for multiple keywords is to locate articles with ALL of the specified keywords. This can be changed by selecting another value from the Search Filter (Any Word, Exact Phrase).
Any time a KB Search is performed, the Results Listing will display on a new screen. This listing will contain the Title and Modified Date for all articles that match the search criteria.
Let's try a KB Search. Your cursor should already be flashing in the search field. Enter "Stop Four" in the search field, and click the Search button. The article with Stop Four of our tour will display (along with any other knowledge base articles containing the words "Stop" and "Four" - such as this one. Open the Stop Four article by clicking on its Title. |
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| Date Modified |
| Monday, July 28, 2008 |
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