myKB.com™ on What is knowledge management?
Customer service and support are a big part of every successful organization. Collecting and compiling all of the data required to support a product or service is every organization’s challenge. To make the information accessible, understandable, and available to the individuals that need it is knowledge management. myKB’s products give organizations a uniformed way to manage and make available their information. It is a single place to maintain an organization’s collective knowledge. Technical organizations such as software companies and developers have found that a major problem in supporting a product is the dissemination of technical knowledge. While most support teams will tell you much of their base of knowledge comes from experience – with customers or experimentation – sharing collected knowledge in an efficient manner is difficult. Knowledge management is the science of sharing an organization’s collective knowledge in a way that mission critical information is available to interested parties – internal or external.
myKB Knowledge Base Software - We don't make great support - we make great support possible.